Refund Policy

Effective Date: 2026-05-14

This Refund Policy explains when and how you can request a refund for Nica Premium subscriptions purchased through nicababy.com. It supplements, and forms part of, our Terms of Service. For subscriptions purchased inside the Nica mobile app (iOS or Android), please see Section 8 below.

1. Summary

We always read the message you send us. If your situation falls outside the rules above, contact us — we evaluate every case on its merits.

2. Merchant of Record

Web subscriptions to Nica Premium are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle issues your invoice and receipt, collects payment, and processes refunds on our behalf. Paddle's Buyer Terms apply to your purchase alongside this Refund Policy and are available at paddle.com/legal/checkout-buyer-terms.

If a refund is approved, Paddle will return the funds to the original payment method, in the original currency in which you paid.

3. 14-Day Money-Back Guarantee (Web)

If you are subscribing to Nica Premium on nicababy.com for the first time, we offer a 14-day money-back guarantee starting on the date of your initial purchase.

To use the guarantee, request a refund using the instructions in Section 9 within 14 calendar days of the original charge.

4. EU, EEA, UK, and Swiss Consumer Rights

If you are a consumer resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, you have a statutory 14-day right of withdrawal for distance contracts under applicable consumer-protection law (in the EU, Directive 2011/83/EU on Consumer Rights, as implemented locally).

By starting your Nica Premium subscription, you expressly request that Nica begin to supply the digital service immediately. You acknowledge that, under applicable law, you lose the statutory right of withdrawal once the digital service has been fully performed. For Nica Premium subscriptions, we nonetheless honor the 14-day money-back guarantee described in Section 3 even if you have begun to use Premium features.

Nothing in this Refund Policy limits any mandatory consumer rights you may have under the law of your country of residence.

5. Refunds on Renewals

When your monthly or annual subscription renews automatically, you may request a refund of the renewal charge within 14 days of that charge, provided that you have not made substantive use of Premium features after the renewal date.

After the 14-day window has elapsed, we do not generally refund the remainder of the current billing period. You can cancel auto-renewal at any time from your account page; cancellation takes effect at the end of the period you have already paid for, and you retain Premium access until then.

6. Refunds Outside the 14-Day Window

We may, at our reasonable discretion, issue a full or partial refund outside the 14-day window in cases such as:

Where a partial refund is issued — for example, a pro-rated refund of the unused portion of an annual subscription — Paddle will calculate the amount and return it to your original payment method.

7. Free Trials Converting to Paid

If you enrolled in a free trial that subsequently converted to a paid subscription, the 14-day money-back guarantee in Section 3 starts on the date you were first charged for the paid subscription, not on the date the trial began. You can cancel during the trial at no cost from your account page.

8. Mobile App Subscriptions (App Store and Google Play)

Subscriptions purchased inside the Nica mobile app on iOS or Android are processed by Apple or Google, respectively. Their refund policies apply to those purchases, not this policy.

If you cannot resolve a mobile-purchase refund with Apple or Google, please write to us at support@hysa-tech.com and we will do what we reasonably can to help.

9. How to Request a Refund

Email us at support@hysa-tech.com with the subject line "Refund request — Nica Premium" and include:

We acknowledge refund requests within two (2) business days and resolve most requests within five (5) business days. Once we approve a refund, Paddle processes it on our behalf.

10. Refund Processing Timeline

After we approve a refund, the funds typically reach you within the following timeframes — actual times depend on your payment provider:

Refunds are returned to the original payment method in the original currency in which you paid. We are unable to reroute a refund to a different card, account, or person.

11. Cancellation Is Not a Refund

Cancelling your subscription stops future renewals but does not, by itself, issue a refund for the current period. If you would like both — cancel auto-renewal and receive a refund — please request the refund explicitly using Section 9.

You can cancel auto-renewal at any time from your Account page on web, or from the App Store or Google Play subscription settings for mobile purchases.

12. Chargebacks and Disputes

We prefer to resolve refund concerns directly with you rather than through your card issuer. If you believe a charge on your statement was not authorized by you, please contact us first at support@hysa-tech.com so we can investigate and, if appropriate, refund you immediately.

Filing a chargeback with your card issuer before reaching out to us can result in your Nica account being suspended while the dispute is being investigated by Paddle and the card networks. We may share account and transaction information with Paddle and the card issuer as necessary to resolve the dispute.

13. Fraud, Abuse, and Anti-Abuse Limits

We reserve the right to deny a refund request, in good faith, if we have reason to believe the request is fraudulent or part of a pattern of abuse — for example, repeated subscribe-then-refund cycles intended to obtain Premium features without paying for them. We will tell you the reason for any denial.

14. Changes to This Policy

We may update this Refund Policy from time to time. The current version is always published on this page with a revised Effective Date. Material changes will be communicated to active subscribers by email at least 14 days before the new policy takes effect.

Refund requests are evaluated against the policy in force on the date of your most recent purchase or renewal.

15. Contact

For refund questions or to submit a request: